Frequently asked questions
Clear answers about Zoom In, its discovery modes, location controls, safety, and accounts.
What is Zoom In?
Zoom In is a social discovery app that helps you meet people nearby on the map or browse profiles from around the world.
It began on Android and is now available on both Android and iOS. You choose how far you want to explore and when you want to appear on the map.
Is Zoom In available on Android and iOS?
Yes. Download Zoom In from Google Play for Android or from the App Store for iPhone.
What is the difference between Map and International mode?
Map lets you discover people by location using Nearby, Region, and World views. International mode lets you browse profiles from different countries one at a time without using the map.
You can switch modes depending on whether you want to explore by place or browse profiles more broadly.
How do the Map views work?
Nearby focuses on the closest area, Region expands the map, and World gives you a wider view. People who are sharing their location can appear within the view you choose.
Zoom In does not access your location in the background. Open the app with location access enabled when you want the map to refresh your location and visible profiles.
What is Zoom In Pulse?
Zoom In Pulse is a heat map of approximate activity around the world. Its lights do not represent individual people or reveal exact locations.
To view profiles, open Map or switch to International mode.
How do I control whether I appear on the map?
Zoom In does not update your location in the background. To stop appearing on the map, open Settings in the app and select Remove my location on the map.
When you want to update your location again, enable location access and open Zoom In.
Why can't I see people on the map?
Check that location access and internet access are enabled, then reopen Zoom In to refresh the map. There may also be no visible profiles in the area or map view you selected.
Is Zoom In free?
Zoom In is free to download on Google Play and the App Store. Optional subscriptions and in-app purchases are available.
How can I report or block someone?
Use the report or block controls available from the person's profile or conversation. Reports help us review behavior that may violate Zoom In's rules.
If you believe someone is in immediate danger, contact the appropriate local emergency service.
Why am I not receiving notifications?
Make sure Zoom In is allowed to send notifications in your phone settings. You can also turn notifications off and on again in the app to refresh the setting.
How can I delete my account?
Open your Zoom In account settings, select Delete your account, and follow the confirmation steps.
If you cannot access the app, see the account deletion instructions or contact dev.zoomin@gmail.com from your account email address.
What is Travel Mode?
Travel Mode is an upcoming Zoom In feature intended to provide another way to explore connections. It is not available yet.